Player Protection
Gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or personal harm. ug138 is committed to providing every player with the tools, information, and support they need to stay in control.
ug138 puts responsible gaming controls directly in your hands. Set limits, take breaks, or step away entirely — we support your decision every step of the way.
Our Commitment
For most players, gambling is a recreational activity enjoyed alongside other hobbies and pastimes. However, a small proportion of players may develop problematic patterns. ug138 takes this seriously and has embedded player protection at every level of our platform.
ug138 enforces a strict minimum age of 21 years for all registered players. During the KYC verification process, we confirm every player's date of birth using government-issued identification. Accounts found to belong to individuals under 21 are immediately closed and any deposits returned.
Set daily, weekly, or monthly deposit caps from your account dashboard at any time. Limit reductions take effect immediately. Limit increases require a mandatory 72-hour reflection period before they are applied — giving you time to reconsider before raising your spending ceiling.
If you need to step back from gambling entirely, request a self-exclusion period ranging from 30 days to permanent account closure. During self-exclusion, you will not be able to log in, deposit, or receive any promotional communications. Requests are processed within 24 hours and cannot be reversed during the elected period.
A time-out is a short-term break from the platform — available for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended and you will not receive any marketing messages. This feature is ideal if you feel you need a brief pause without committing to full self-exclusion.
Enable on-screen session duration alerts to remind yourself how long you have been playing. You can configure alerts at 30-minute, 1-hour, or 2-hour intervals. When a reminder fires, a clear notification shows your total session time and net wagering position so you can make an informed decision about continuing.
Reality checks provide periodic on-screen summaries showing your current session length, total amount wagered, and your net win or loss position. These transparent snapshots help you stay grounded and make clear-headed decisions about your play during any gaming session.
How It Works
All responsible gaming tools are available free of charge to every registered ug138 player. Here's a step-by-step guide to accessing and using each one.
Navigate to Account > Responsible Gaming > Deposit Limits in your dashboard. Select the limit type (daily / weekly / monthly) and enter your preferred maximum deposit amount in IDR. Confirm the limit by entering your account password. The new limit applies instantly for reductions and after 72 hours for increases.
Go to Account > Responsible Gaming > Self-Exclusion or contact our support team directly at [email protected]. Choose your exclusion period: 30 days, 90 days, 6 months, 1 year, or permanent. Once confirmed, your account is locked within 24 hours. All marketing emails will be suppressed for the duration. Pending verified withdrawal balances will be processed to your registered payment account.
A time-out is a temporary account suspension suitable for players who want a brief break without triggering full self-exclusion. Available periods: 24 hours, 48 hours, 7 days, or 30 days. Access via Account > Responsible Gaming > Time-Out. Your account balance is safely held and remains accessible once the time-out expires.
Session time reminders send an on-screen pop-up notification at your chosen interval, displaying the total time spent in your current session and your net wagering result (wins minus losses). This feature is designed to combat the common tendency to lose track of time during extended play sessions, particularly when engaging in live casino, togel (Indonesia's traditional numbers lottery), or sports betting.
Know the Signs
Problem gambling can develop gradually and may not be immediately obvious. Recognizing the early warning signs — in yourself or someone you care about — is the first step toward seeking help. If any of the following statements apply, we encourage you to use our responsible gaming tools or contact our support team.
Chasing Losses: Continuing to play in an attempt to recover money lost in previous sessions, often resulting in larger losses.
Preoccupation with Gambling: Spending a significant amount of time thinking about gambling — past wins, planned bets, or ways to obtain money to wager.
Escalating Wager Sizes: Feeling the need to bet increasingly large amounts to achieve the same level of excitement.
Inability to Stop: Making repeated unsuccessful attempts to cut back or stop gambling altogether.
Gambling to Escape: Using gambling as a way to cope with stress, anxiety, depression, or other negative emotions.
Financial Strain: Borrowing money, neglecting bills, or using funds intended for essential expenses (rent, food, family needs) to fund gambling.
Lying About Gambling: Concealing the extent of gambling activity from family members, friends, or partners.
Neglecting Responsibilities: Gambling interfering with work, family obligations, social commitments, or personal health.
Self-Assessment
Answering "yes" to two or more of the following questions may indicate that your gambling habits warrant closer attention. There is no judgment — ug138 is here to support you.
Have you ever gambled with money that was meant for essential expenses such as rent, utility bills, or food?
Have you ever tried to win back money you had previously lost at gambling?
Do you find that you need to gamble with larger sums of money to feel the same level of excitement?
Have you ever felt restless, irritable, or anxious when you tried to cut down or stop gambling?
Do you hide how much time or money you spend gambling from the people closest to you?
Has gambling caused significant problems in your relationships, work, or financial situation?
Have you ever borrowed money or sold belongings to fund your gambling?
Do you gamble to escape from personal problems or to relieve feelings of depression or anxiety?
Get Help
Whether you are concerned about your own gambling or that of someone you know, the following resources provide confidential guidance and practical support. Seeking help is a sign of strength — not weakness.
Our responsible gaming specialists are available 24/7 via email. Conversations are strictly confidential. We can activate any account protection tool on your behalf and connect you with professional resources.
Email: [email protected]
Gambling problems affect not only the individual player but also those around them. Parents, partners, and family members who are concerned about a loved one's gambling activity are encouraged to contact us directly to discuss available options.
If you believe your account has been accessed by a minor or you suspect that gambling may be causing harm to a household member, request an immediate account lock by contacting our support team. We will act swiftly to protect all parties.
For players seeking professional psychological support, ug138 recommends contacting local accredited counseling services. Our support team can provide referrals to appropriate professionals who specialize in problem gambling and behavioral addictions.
If you are concerned about someone you care about, the most important thing you can do is have a respectful, honest conversation. Avoid blame or judgment. Express your concern from a place of care, listen without interruption, and support them in taking positive steps — including reaching out for professional guidance. Remember that problem gambling is a treatable condition, and recovery is achievable with the right support.
ug138 is restricted to individuals who are at least 21 years of age. By registering for an account, you confirm that you are 21 years or older and that you reside in Indonesia. We perform rigorous identity verification (KYC) to ensure no person under the minimum age accesses our platform. If we identify a user under 21, their account is immediately closed and all funds are returned to the source of deposit.
You Are Not Alone
Whether you want to learn more about how responsible gaming tools work, review the rules that govern your account, or simply return to a fun and safe experience — ug138 is here for you. Our team is available 24/7 in WIB (UTC+7) and all conversations are handled with complete confidentiality.
21+ Only · Play Responsibly · Deposit Limits · Self-Exclusion Available